ac367 Privacy Policy

Overview

Introduction

ac367 operates an online casino and sports betting platform accessible to players based in Bangladesh. We are committed to safeguarding the personal information you share with us when you register an account, place bets, make deposits or withdrawals, or simply browse our site at ac367.vip. This Privacy Policy outlines what data we collect, why we collect it, how we store and protect it, and the choices you have regarding your personal information.

By accessing or using the ac367 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team at [email protected]. We take our responsibilities under applicable data protection principles seriously and continuously review our privacy practices to ensure they remain current and fair.

Data Collection

Information We Collect

When you create and use an ac367 account, we may collect the following categories of personal data:

• Identity and contact details: full name, date of birth, email address, phone number, and residential address (city or district — e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Account credentials: username and encrypted password hash.
• Financial information: payment method identifiers (e.g. bKash wallet number, Nagad or Rocket account reference), transaction history, deposit and withdrawal records. We do not store full bank card numbers on our servers.
• Technical and usage data: IP address, browser type, device model, operating system, session timestamps, pages visited, bet history, and game activity logs.
• Identity verification documents: national ID (NID) card copy or passport scan, where required for KYC compliance and withdrawal processing.

We collect only the minimum data necessary to provide and improve our services, verify your identity, process financial transactions, and comply with applicable legal and regulatory obligations.

Data Usage

How We Use Your Information

The personal data ac367 collects is used exclusively for the following purposes:

• Account registration and management: creating your ac367 player account, verifying your identity (KYC), and maintaining your account settings and preferences.
• Payment processing: facilitating deposits via bKash, Nagad, Rocket, Upay, and other supported methods, and processing withdrawal requests to your registered payment accounts.
• Platform operation: delivering live casino games, slots, cricket betting markets (BPL, IPL, T20 World Cup), and other features you use on the ac367 platform.
• Customer support: responding to your queries, resolving disputes, and providing account assistance via our support email.
• Responsible gaming compliance: monitoring activity to identify potentially problematic gaming behaviour and applying self-exclusion, deposit limit, or time-out measures where requested or required.
• Service improvement and communications: analysing aggregated usage patterns to improve platform performance, and where you have opted in, sending you promotional offers or bonus notifications by email or SMS.

Third Parties

Sharing and Disclosure of Your Data

ac367 does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We treat your data with the strictest confidentiality and only share it in the limited circumstances described below.

Your information may be shared with:

• Payment service providers: trusted mobile financial service operators such as bKash, Nagad, and Rocket, solely for the purpose of processing your deposit or withdrawal transaction.
• Technology and game providers: platform infrastructure and game software providers who require limited technical data to deliver services — for example, game studios such as Pragmatic Play, Evolution Gaming, or Spribe. These parties are bound by strict data processing agreements.
• Legal or regulatory authorities: if required by applicable law, court order, or governmental instruction, we may disclose relevant personal data. We will, where legally permitted, notify you of any such disclosure.

Cookies

Cookies and Tracking Technologies

ac367 uses cookies and similar tracking technologies on our website to enhance your browsing experience, maintain your session after login, and gather anonymised analytics about platform usage. A cookie is a small text file stored on your device by your browser.

You can configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of the ac367 platform, including your ability to remain logged in or to access personalised content. We use only first-party analytics cookies and strictly necessary session cookies; we do not use third-party advertising or tracking cookies on this site.

Security

How We Protect Your Data

Protecting the security of your personal information is a priority for ac367. We implement a range of technical and organisational security measures to safeguard your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account credentials, access control policies limiting staff data access on a need-to-know basis, and regular security reviews of our platform infrastructure.

While we strive to maintain industry-standard protections, no system is entirely immune to risk. We encourage you to protect your own account by choosing a strong, unique password, never sharing your login credentials, and logging out of your ac367 account when using a shared or public device. If you suspect unauthorised access to your account, contact us immediately at [email protected].

Data Retention

How Long We Keep Your Data

ac367 retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes described in this Privacy Policy, including any applicable legal, accounting, or reporting obligations. In practice, this means transactional and financial records are retained for a minimum of five (5) years from the date of the relevant transaction, in line with standard financial record-keeping requirements. Upon account closure, non-essential personal data is securely deleted or anonymised within a reasonable period, subject to mandatory retention obligations. KYC documents are retained for the period required by applicable anti-money-laundering standards.

Your Rights

Your Rights Regarding Personal Data

You have certain rights in relation to the personal data that ac367 holds about you. To exercise any of the rights listed below, please contact us in writing at [email protected] with the subject line "Data Rights Request" and your registered account username. We will respond within a reasonable timeframe.

• Right of access: you may request a copy of the personal data ac367 holds about you.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction.
• Right of erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the original purpose of collection.
• Right to restrict processing: you may request that we limit the ways in which we use your personal data in certain circumstances.
• Right to object: where we process your data on the basis of legitimate interests (e.g. for direct marketing), you may object to such processing at any time.

We will handle all data rights requests with care and in accordance with our data handling obligations. In some cases, identity verification may be required before we can action your request.

External Links

Third-Party Websites

The ac367 platform may contain references to third-party services such as payment gateway operators or game providers. These third parties operate under their own privacy policies, and ac367 accepts no responsibility for the data practices of any external service. We recommend you review the relevant privacy policy of any third-party service before providing them with your personal data.

Age Restriction

Protection of Minors

ac367 is strictly an adult gambling platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal information has been submitted by a person below this age threshold, we will promptly delete that data and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can take appropriate action.

Policy Changes

Updates to This Privacy Policy

ac367 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the ac367 platform after any such update constitutes your acceptance of the revised policy. We therefore encourage you to review this page periodically to stay informed about how we handle your personal information.

Contact Us

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this PrivacyPolicy or the way ac367 handles your personal data, please do not hesitate to reach out to our support team. We aim to respond to all privacy-related enquiries within five (5) business days.

Email: [email protected] (plain text only — not a clickable link). Please include your registered username and a brief description of your enquiry so we can assist you promptly.